Politique de confidentialité


We attach great importance to the insurance of your information confidentiality and appreciate your trust and pledge to protect your personal information. In this document that undergoes through regular updates, we have described how we use and collect your personal information and how we use cookies. We will also provide you with our contact details so that you could contact us in case you have any questions regarding your personal information.

BEF-AGENCY.COM offers various services in France and Monaco that can be accessed via mobile applications and other online-platforms like partner websites and social media. All the information mentioned below applies to all these platforms. The following terms imply all the kinds of personal information that we receive when you use our website BEF-AGENCY.COM and other connected to it websites (hereafter generally referred to as «website») or otherwise, for instance, via phone or email.

BEF-AGENCY.COM does not share any personal information with the third parties without your consent to do so and uses the received information only to improve the quality of the website service.


What kind of personal information does BEF-AGENCY.COM use?

When registering or processing the order for any paid or free service, you will have to indicate your name, address, phone number, email address, your banking information and other required details.

When you visit our website, we may collect particular information like IP address, browser type, operating system details, application version, language settings and displayed pages. If you use a mobile device, we may also receive data identifying your mobile device, its settings and characteristics as well as actual location.

We may also receive particular information when you are using social services.

Why does BEF-AGENCY.COM collect, use and share personal information with the third parties?

Customer Support: we provide you with constant customer support. Having necessary information, our customer support may help you solve various issues regarding BEF-AGENCY.COM.

Marketing promotion: we use your data for the marketing promotion within the law. For instance:

Upon your registration, we may use your contact information to send you the news about similar products or services. We also regularly send promotions newsletters to our client emails. You may unsubscribe from receiving such any time.

We use your personal information to show personalized offers on BEF-AGENCY.COM, mobile applications and websites of the third parties, including social platforms.

If we think that an offer may be of particular interest to you, we may contact you by phone.

Other communication types: we may reach you by mail or email, call you or send you a message (depending on the indicated contact details) in the following cases:

•We have to respond to your special requests or process such.

•If you used our services, we may send you a survey or ask you to leave a feedback on the work of BEF-AGENCY.COM website.

•We may also send you any other information that will help you contact BEF-AGENCY.COM in case of any help required.

Marketing Analysis: sometimes we ask our clients to participate in the marketing analysis. Any additional information given within the scope of the research will not be used unless we have your consent.

Detection and Prevention of Fraud: we may use your personal information to detect and prevent fraud and/or other illegal activity.

Improvement of service quality: we may use your personal information for the analytical purpose, namely improvement of the overall service quality and user experience on BEF-AGENCY.COM

How does BEF-AGENCY.COM use social networks?

We use social networks to improve the quality of our services and ease of their usage. For instance, we have embedded social network plugins on BEF-AGENCY.COM website. Once you click on that button and register with your social network account, the following information transfers to your social network provider, and, perhaps, displays on your page that is visible to other users.

Apart from using those buttons BEF-AGENCY.COM has its accounts in the several social networks and offers particular applications. The following services give you the possibility to share the information with BEF-AGENCY.COM . The information that you may want to share with us includes general data available at your personal page, email address, status update and friend list. This information will help to improve your user experience and the overall quality of our services. You may receive the information about using and processing of your personal data from your social network provider.

When may BEF-AGENCY.COM share your personal information with the third parties?

We may share your personal information with the third parties in the following cases. We share your personal data with the person you have requested for/booked. The following data may include your name and contact details.

Third-party Service Providers: we may use services of the third parties in order to process your information for the aforementioned purposes. For instance, we may use service providers to send information on our behalf or ask the third parties to contact you. We may cooperate with the third-party service providers to process or ensure the payment. Moreover, we work with the third-party advertising networks to promote our product and services on the other platforms and engage the third-party agencies to conduct analytical research. All the third parties are bound with the confidentiality agreement prohibiting use of your personal data for the purposes, different from the aforementioned.

Competent Authorities: we may share or disclose your personal information to the government or investigating authorities in case it is required by law (or other act of legal force). The following requirements include legal decision, notices and warrants received due to lawsuit or criminal inquiry. We may also disclose your personal data in case it is required for prevention, detection or prosecution of the criminal offence.

How does BEF-AGENCY.COM use mobile devices?

We launch free applications for the various mobile devices. These applications collect and process your personal information in virtually the same way as our website does.

What is cookie-file?

Cookie-file is a small piece of data sent from a website to the user's computer. Why do websites use cookie-files? WebPages have no memory. If you view different pages on a website, you will not be recognized as one and the same user on the different pages. Cookie-files allow a website to recognize your browser. Therefore, they are mostly used for storing your preferences, for instance, language or preferred currency. Moreover, cookie-files will allow your website to recognize you when you visit it again.

Do all the cookie-files perform the same function?

No, different types of cookie-files are used for different purposes. Cookie-files vary in function, expiration period and the party that places them.

How does BEF-AGENCY.COM use cookie-files?

We are doing our best to provide our users with a modern and easy-to-use website that will adjust to their requirements and preferences automatically. To make it possible, we use the following types of cookie-files:

Technical Cookie-Files: we use technical cookie-files to make our website display and function without errors, to create your user account, to let you log in and manage various functions. These technical cookies are essential for the proper work of a website.

Functional Cookie-Files:we also use functional cookie-files to store your preferences and help you use our website in the most beneficial and effective way, for instance, by remembering your preferred currency and language, search history, etc. Although functional cookie-files are not necessary for the work of our website, they improve your user experience making our website easier to use.

Analytical Cookie-Files: we use these cookie-files to see how visitors use our website, understand what functions and what does not, optimize the website, improve its performance and make sure that we are still interesting to our users. We collect information about the pages you visited, the pages you switched between and those where you left our website from, the kind of platform you used, date and time of use, the number of clicks on a particular page, movement of your pointer and scrolling, search requests and text you entered when using our website.

Commercial Cookie-Files: we use those to show you various advertisements.

How long do the cookie-files of BEF-AGENCY.COM stay active?

We use several types of cookie-files with the different periods of expiration. Some of our cookie-files last for the maximum of 5 years from the moment of your last visit. You can delete all the cookie-files from your browser anytime.

How can you detect the cookie-files of BEF-AGENCY.COM ?

You can find our cookie-files in your browser settings.

Does BEF-AGENCY.COM use the cookie-files of the third parties?

Yes, BEF-AGENCY.COM uses the services of trusted and authoritative online commercial and marketing companies. BEF-AGENCY.COM may use services of the third party for the analytical purpose. The following companies have to place cookie-files in order to provide their services. The activity of service providers we cooperate with is aimed at creating client awareness and implementing the appropriate standards and procedures of business conducting and data processing.

Who has access to the information about cookie-files of BEF-AGENCY.COM?

Only BEF-AGENCY.COM has access to the cookie-files of BEF-AGENCY.COM. Third parties may have access to the cookie-files they placed.

How can you change the settings for your cookie-files?

Using your browser settings (for example, Internet Explorer, Safari, Firefox, Chrome) you can choose which cookie-files to accept and which to decline. Location of the settings depends on the browser you are using. You may use “Help" function in your browser to find the necessary settings.

If you decide to decline particular cookie-files, some of our website functions may be no longer available for you. Moreover, please note that your refusal to receive advertisements from a particular provider does not mean that you will never receive online advertisements or will not be exposed to marketing analysis or the advertisements posted online. Refusal means that provider of the commercial you declined will not place the advertisements generated in accordance with your web-preferences and peculiarities of the website use.

Does BEF-AGENCY.COM use web-beacons?

Apart from cookie-files BEF-AGENCY.COM sometimes uses web-beacons. Web-beacon is a microscopic graphic image usually no larger than 1 pixel that gets on your computer via HTML messages or as a part of a web-page request. We use these pixels directly or via service providers as a part of online commercial on our website or websites of the third parties in order to see whether a user who saw a commercial makes an order, monitor the conversion on the partner websites and analyze the peculiarities of traffic. All of this is aimed at improving the quality of our website services.

Age Restrictions

Offers and services provided by BEF-AGENCY.COM have no age restrictions. The administration of BEF-AGENCY.COM reserves the right to delete any information.

How can you control the personal data provided to BEF-AGENCY.COM?

You always have a right to look through your personal data that we store. To view your personal data please send your request to the email:

Please indicate “Personal Data Request" in the subject of your message and attach a copy of your ID, which will prevent us from sharing your personal data with the unauthorized parties.

Privacy Policy Updates

From time to time we may use the private information of our clients for the new purposes that have not been mentioned in the following Privacy Policy before. In case the terms of information use change, we post all the Privacy Policy amendments on our website aiming to draw your attention to them and give you the opportunity to decline new regulations. If you are concerned with the use of your information, pleased visit this section occasionally.


These terms and conditions, which can be modified occasionally, refer to all the services directly or indirectly provided on the BEF-AGENCY.COM website, via email, phone or any mobile device. By visiting, viewing or using our website and/or ordering services, you confirm that you have read, understood and agreed to the terms and conditions (including Privacy Policy) defined below.

Administration of BEF-AGENCY.COM reserves the right to modify these terms and conditions at their own discretion anytime, updating this publication without prior notice. Your subsequent visits to BEF-AGENCY.COM will signify your imputed consent with these changes. BEF-AGENCY.COM highly recommends that you visit the terms and conditions page occasionally in order to be aware of any updates. BEF-AGENCY.COM reserves the right to change or delete the information on the website, interrupt or stop the operation of the website and deny access to the entire website or its parts to any user without notice and any visible cause.


You may not copy, demonstrate, reproduce, decompile, distribute, publish, modify, download, create derivative works, sell or use any part of this website or data without prior permission of BEF-AGENCY.COM in the written form or in the form of quotation without indicating the authorship of BEF-AGENCY.COM and/or providing the link to the original source. The website contains data that are protected by intellectual property legislation, including but not limited to copyright and trademark laws.

Part of the materials is the intellectual property of BEF-AGENCY.COM, including design, illustrations, photo materials and other graphic content; text content, including these terms and conditions; BEF-AGENCY.COM logo, BEF-AGENCY.COM slogans and other materials, which are posted on the particular website sections along with the rights of their use.

You may use this website or any of its content with any purpose that does not contradict these terms and conditions or violate the rights of BEF-AGENCY.COM.


•modify, i.e. apply any changes to the original content and appearance of the website data;

•claim the materials posted on the website as their own (misappropriate authorship);

•make a partial or full copy of any materials posted on this website and reproduce them for commercial purposes unless you have a prior written consent of BEF-AGENCY.COM;

•copy and publish materials of the website (to the extent permitted by BEF-AGENCY.COM) without indicating BEF-AGENCY.COM as an owner of the exclusive copyright and other rights in these materials;

•reproduce, distribute and/or publish materials of the website (to the extent permitted by BEF-AGENCY.COM) without the link to information source;

•send any illegal, discrediting, indecent, spamming or other materials to the email addresses indicated in this website thereby violating the current legislation;

You also agree not to:

•make false, speculative or fraudulent requests or orders;

•intercept or copy information on the website using deep-linking, script-page, robots or other automatic devices, programs, algorithms or similar processes;

•undertake any actions that lead or may lead to the unnecessary or overwhelming infrastructure load;

•use any equipment, software or any other kind of interference to operation of the website, deals concluded via website or use of the website by another person;

•try to receive unauthorized access to the website or any other network resources related to website by hacking or other illegal actions.

Any unauthorized use of the website materials will be interpreted as implicit, deliberate or any other appropriation and/or offence or appropriation of BEF-AGENCY.COM or third party copyright. If you violate these conditions, you will be automatically deprived of the right to use this website and will bear the responsibility, including criminal responsibility in accordance with the applicable legislation of the United Kingdom.

Please note that any negotiations and materials posted by you on the website (apart from your personal information the use of which is regulated by our Privacy Policy) including questions, suggestions and comments will be considered as non-confidential and not subject to protection of property rights. BEF-AGENCY.COM may use your comments for any purposes, including sharing, distribution, disclosure and publishing of information. By making any comments on the website, you transfer your copyright or other rights regarding your information to BEF-AGENCY.COM and refuse from the right to compensation irrevocably.

BEF-AGENCY.COM does not bear legal or financial responsibility for any comments posted on the website. We reserve the right to rather post our own comments than publish or use yours. You bear full responsibility for the content of your comments and any consequences of violation of the applicable legislation or BEF-AGENCY.COM or third party rights.

In case of the terms violation BEF-AGENCY.COM reserves the right to apply all the preventive legal measures against the offenders to make them liable.

Services Description

Our website helps the Clients to find the necessary information and request/order particular offers and services in France and Monaco.

Paid Services

BEF-AGENCY.COM offers a wide range of paid services to their users in France and Monaco. All paid services provided on the website are intermediary and consulting. Before ordering any offer or service on BEF-AGENCY.COM, study all the posted information about this service.

You can order offers and services that have a fixed price and pay for them. Once we receive your request and discuss its details via phone/IP etc. connection or email, we offer you various options for your request implementation. The cost of request implementation can be paid via bank transfer (the bank details you can find in the invoice) or another convenient options. All the paid services of our website are processed only after the full payment for them is received.

All prices include all taxes; otherwise, user will be informed about the additional payments.

Cancellation of the Ordered Offers and Services

You can cancel the offer/service you paid for within 24 hours from the moment of payment provided that this service has not been used. In case client has already used the ordered offer/service — the payment cannot be refunded.

If the client doesn't use the services he bought, this is his decision and responsibility. In this case, it is impossible to receive a refund, replacement, or compensation.

Refund of concierge services is only possible if you have not received any information about your request. In any other case refund of the concierge services is not possible.

In order to cancel the ordered offer or services you have to send a request to our email indicating the reason of cancellation and attaching a scanned copy of the payer passport or other valid ID.

In case the paid offer/service gets cancelled and all the refund terms are followed, we refund a full payment except our service commission - 10% of the total amount and bank commissions that may be stipulated by issuing banks for such kinds of operations.

Please note that some rates, all kind of tickets (screenings, parties, events, shows etc), VIP and concierge services, and all special offers are not subject to cancellation or refund.

The organizers of the event can replace the purchased tickets to another event without any compensation. At their sole discretion, the organizers of the event may provide compensation for the replacement of purchased tickets.

By paying for any services offering on the website, you accept and agree to the terms of order cancellation.


Security of the website meets the high standards. All the deals and payments are processed under the control of SSL (SECURED SOCKET LAYER) system that ensures security of any information and data that have been entered by a user on the website. Security of user payments is ensured by the companies accepting these payments. BEF-AGENCY.COM guarantees that all the information provided by a user for placing an order will be used only for the order processing and not for any other purpose.


BEF-AGENCY.COM takes care of your personal data security. For additional information, please refer to our Privacy Policy section.

Liability Restrictions

We do our best to post the most up-to-date and accurate information. However, BEF-AGENCY.COM cannot guarantee full accuracy of the information posted on the website or available by means of it due to the great volume of such data.

User has a right and obligation to check any information in order to fully rely on it.

The quality of the transportation services is entirely the responsibility of the transportation provider who provides such transportation services to you. Our company under no circumstance accepts liability in connection with and/or arising from the transportation services provided by the transportation provider or any acts, actions, behavior, conduct, and/or negligence on the part of the transportation provider or its employees. Any complaints about the transportation services provided by the transportation provider should be submitted to the transportation provider.

BEF-AGENCY.COM is never liable for any damages suffered by a user, including those that were caused by user's actions taken due to using our website or referring to information posted on it. User solely is liable for making any decisions relying on information posted on this website.

BEF-AGENCY.COM is not liable towards a user or any other party for website malfunction, computer viruses or communication system failure as well as any damages caused by them since they are beyond the control of BEF-AGENCY.COM.

Information and services posted on the website are provided “as they are" and, thus, all the risk concerning quality of the request fulfillment is imposed on a user. BEF-AGENCY.COM is never liable for direct, indirect, accidental or deliberate damages caused by using this website or inability to use it as well as viruses, information, software, links to other websites, products or services presented on our website or any other kinds of damaged caused by using this website.

Links to websites of the third parties are provided for the user convenience only or for the advertising purposes. BEF-AGENCY.COM does not view or control the websites links to which this website contains and, thus, is not liable for the content of these websites or consequences of using them.

In case you decided to visit any website of third party the link to which is posted on this website, only you are liable for all the possible risks.

Despite this, our Company, our any office, director, representative, employee, affiliate branch, affiliate partner, distributor, distributor affiliate partner, licensee, agent and other companies or parties taking part in creation, sponsorship, promotion and any other activity aimed at support of website and its content is not liable for any fee, deliberate, indirect or subsequent loss or damage, any loss of product, profit, income, contract; loss or damage suffered to prestige or reputation, rejection of indemnification for loss, any inaccuracy regarding (descriptive) information (including prices)posted on our website, services and products offered by Agent; any (direct, indirect, subsequent or fine) breakages, losses or damages that occurred or were paid by you and were caused due to using, inability to use or work break of our website or any (personal) injury, death, property damage or other (direct, indirect, subsequent or fine)breakages, losses or damages that occurred or were paid by you due to (legal) acts, mistakes, violation, (grave) negligence, deliberate illegal actions, mistakes, non-compliance, misinterpretation, non-performance of civil liability or direct debt (full or partial) of the Agent (his employees, directors, managers, agents, representatives or affiliate companies), including any (partial) cancellation, strike, acts of God or any other uncontrollable events.

You agree to protect, assert and secure the Company, its representative offices, senior directors, employees and agents from any damages, financial liability, complaints and expenses, including legal fees claimed against the Company by the third party due to the fact that you were using the website.

Relations between you and the Company will be conducted on equal terms and none of us or our representatives, agents or employees will act as partners, authorized attorneys, agents, and employees to the third party. If any paragraph of these terms and conditions is declared invalid or impracticable according to the applicable legislation, including the aforementioned absence of financial liability and absence of guarantees, invalid and impracticable paragraphs will be replaced by valid and effective regulations that correspond to the primary aims of the terms and conditions, while the rest part of them will remain in effect. You may not transfer, assign or delegate your rights and obligations in accordance with these terms and conditions.

Intellectual Property Rights

Unless otherwise specified, all the software required for provision of our services and/or used on our website as well as intellectual property rights (including copyright) belong to the Company, its partners, contractors and providers.

BEF-AGENCY.COM reserves the exclusive right to own, use and manage (all the intellectual property rights, design (including infrastructure)) the website, where a service is provided (including guest comments and translated content). You may not copy, analyze the screen data, create (hyper-/deep) links to the website, publish, advertise, merchandise, integrate, use, merge or use the content in any other way (including its translations and guest comments) or our brand unless you have our written permission.

As you (fully or partially) use or merge (translated) content (including guest comments) or have intellectual property right to website or any (translated) content or guest comments, you hereof transfer and assign these intellectual property rights to BEF-AGENCY.COM. Illegal use or any of the aforementioned actions will be interpreted as grave violation of our intellectual property rights (including copyright and right to database access).


Evident mistakes (including typos) are not legally binding.

These terms and conditions as well as provision of our services are regulated and executed within the limits of the United Kingdom laws. All the controversial issues arising on the base of these general terms and conditions as well as services provided by us have to be settled in the competent courts of the United Kingdom exclusively.

The original English version of these terms and conditions could be translated into other languages. Translated version is an informal and service translation only. You may not claim any rights relying on the translated version of these terms and conditions. In case of disputes regarding content or interpretation of these terms and conditions and in case of unconformity and discrepancy between the English and any other language version of these terms and conditions, it is the English version that has to be used as dominant and incontrovertible within the limits of the law. English version of these terms and conditions is available at our website (if English language has been chosen) and may be sent to you upon written request.

If any of these terms and conditions is/will be inadmissible, lose its legal validity or binding force, all the rest regulations of these terms and conditions will be applied. In such a case any invalid regulation has to be nevertheless complied in accordance to the applicable legislation; and you have to comply with this regulation in spite of its inadmissibility and absence of its legal or binding force taking into account content and aim of these terms and conditions.

Complaint and Dispute Settling

All the complaints are referred to the owner via email: claim@ BEF-AGENCY.COM

Complaint has to contain first name, last name, address of the complaint sender and a detailed description of the issue. Anonymous complaints are not considered. Complaints are immediately considered by the Company on a first- come, first-served basis. A person, who filed a complaint, will receive the results to the indicated address in the same way as the complaint has been sent.

All relations between owner and website users are subject to these terms and conditions. In case particular issues were not addressed in these terms and conditions, relations between the parties are subject to the United Kingdom law.

If you have any suggestions or complaints regarding the following Privacy Policy & Terms, please send us an email with your remarks:

Last update: January 2017.